



Excellent product, excellent service
With so many positive reviews of the television, I want to actually bring some attention to Amazon's excellent customer service and encourage any that are no the fence to buy from Amazon and be at ease with your purchase.
I had ordered my HL67a750 some time ago and had received a call from CEVA, the shipping company, to arrange a delivery date. The scheduled time was supposed to be between 9AM and 1PM. I expected the delivery to arrive late but was surprised when the delivery truck showed up at 9AM exactly. The television was professionally unloaded, unpacked, and set where I asked. However, since I was not expecting them to arrive so early, I was still asleep when they knocked and thus was really in no mood to set up the television and run it so I thanked them and decided to set up the television later.
Unfortunately, upon setting up the television, I found that it had a nonfunctional HDMI port and TV tuner. I e-mailed Amazon customer service regarding the issue.
It hadn't even been 5 minutes after I clicked "send" when I received a telephone call from a representative that duly apologized for the inconvenience and placed an order for a second set, no questions asked. I was told to go ahead and hold on to the set (which still worked with HDMI 2/3 and component cables) which would be picked up when the new set was to be delivered. Later, I received an e-mail from the same representative making sure everything was in order along with a copy of the new order.
The new set arrived two weeks later in flawless condition. Yet again, I was told a 9AM-1PM delivery window with a prompt 9AM delivery (I was sleeping still...again...). The entire exchange process was effortless and easy. The way Amazon handled my purchase and exchange is one of my best customer service experiences to date. I will be returning to shop at Amazon again and again.