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Poor customer service. The very worst. I ordered the product, activated it. It worked for 1 day. They did some reconfiguration over the air, it worked for another day, then stopped. This exercise was repeated 4 times. I got 5 functional days in 3 weeks, with 5 hours of phone calls and trouble shooting. The would not replace the item with a new one either. They wanted to repair it only after I would send it back. Ridicules, repair my brand new product. Just send me a new one like other reputable companies do. I sent it back under the 30-day money back policy and got a refund. I was still stuck with the shipping charge both ways. It cost me 5 hours of my time and approximately $18 in shipping costs. Needless to say, I do not recommend this product.